Our platform is a cloud-based document management solution that allows you to
create, send, and manage professional documents online. You can customize your
documents with your brand elements, add signatures, and collaborate with team
members.
You can create and send a wide range of documents, including proposals,
contracts, letters, and agreements.
Yes, we use industry-standard security measures, such as encryption and secure
data storage, to protect your data.
We accept major credit cards, such as Visa, Mastercard, and American Express.
Our pricing is based on the number of users and features you need. You can
upgrade or downgrade your subscription plan at any time from your account
settings.
To create an account, go to our website and click on the "Sign Up" button.
Follow the prompts to enter your information and select your subscription plan.
You can update your account information, such as your name, email address, and
password, from your account settings.
To cancel your subscription, go to your account settings and click on the
"Cancel Subscription" button. Follow the prompts to complete the process.
To update your billing information, go to your account settings and click on the
"Billing Information" tab. Enter your new payment details and click "Save."
If you cancel your subscription, your data will be deleted from our servers
after a certain period. Be sure to download any important documents before
cancelling your subscription.
LOur subscription plans differ in terms of features, number of users, and
document limits. Check out our pricing page for more details.
Yes, we offer a free trial for 14 days. You can sign up on our website and start
using our platform right away.
Yes, we offer discounts for non-profit organizations and educational
institutions. Contact our sales team for more information.
Yes, we offer custom pricing for enterprise customers who require additional
features or support. Contact our sales team for a quote.
Yes, you can change your subscription plan at any time from your account
settings. Your new plan will take effect immediately.
You can contact our customer support team by email or live chat. We typically
respond to inquiries within 24 hours.
Our response time depends on the nature of the inquiry and the severity of the
issue. We strive to respond to all inquiries as quickly as possible.
Yes, our support team can help you troubleshoot technical issues and provide
guidance on using our platform.
Yes, we offer training resources, including video tutorials, webinars, and live
training sessions. Check out our training section for more information.
We welcome feedback and suggestions for improving our platform. You can send us
your feedback via email or our support chat.
Our software licence agreement is a legal contract that outlines the terms and
conditions for using our platform.
You can view your licence agreement from your account settings.
Our licence agreement prohibits unauthorised use, copying, or distribution of
our software.
To renew your licence, simply log in to your account and follow the prompts to
renew your subscription.
You cannot transfer your licence to another user or company without our prior
written consent.
Our refund policy allows you to request a refund within 14 days of signing up
for our platform.
To request a refund, contact our customer support team by email or live chat and
provide your account information and reason for the refund.
To be eligible for a refund, you must not have used our platform for more than
10 documents and must not have violated our license agreement.
It typically takes 5-10 business days to process a refund, depending on your
payment method and bank processing times.
If you have any questions about our refund policy or process, please contact our
customer support team. We're here to help!